Shipping policy
Order Processing Time
All products at NOREA STUDIO are carefully prepared and packaged with attention to detail.
In-stock items are generally dispatched within 1–3 business days after order confirmation.
During busy periods, promotional campaigns, or public holidays, processing times may vary. Customers will be informed of any significant delays.
Made-to-Order and Custom Products
Some products at NOREA STUDIO are made to order or customized specifically for the customer.
The preparation time for such products may vary depending on the nature of the item, the production process, and current order volume. Unless otherwise stated, made-to-order products generally require approximately 2 weeks for preparation.
Production timelines may occasionally be extended due to technical issues, material availability, kiln schedules, production volume, or other unforeseen circumstances. In such cases, customers will be informed accordingly.
All preparation times for made-to-order products are estimates and should not be considered guaranteed delivery dates.
Domestic Shipping (Turkey)
Orders within Turkey are shipped through our partnered shipping carriers.
Once dispatched, orders are generally delivered within 1–5 business days, depending on the destination.
Delivery times may vary due to carrier operations, public holidays, or other circumstances beyond our control.
International Shipping
NOREA STUDIO may offer international shipping in the future. Products eligible for international delivery and available destination countries will be indicated during the ordering process.
For international orders, delivery times may vary depending on the destination country, shipping carrier, and customs procedures.
Any customs duties, import taxes, or additional fees imposed by the destination country are the responsibility of the customer.
Shipping Costs
Shipping is complimentary on all orders within Turkey.
Each order is carefully packaged and shipped securely through our trusted delivery partner.
Damaged or Missing Deliveries
If visible damage is noticed on the package upon delivery, customers are advised to request a damage report from the shipping carrier at the time of receipt.
If any damage or missing items are discovered after delivery, customers should contact us as soon as possible after receiving their order.
Delivery Delays
NOREA STUDIO makes every effort to prepare and dispatch orders within the estimated timeframes. However, we cannot be held responsible for delays caused by shipping carriers, weather conditions, public holidays, high-volume periods, customs procedures, or other events beyond our reasonable control.
Contact
If you have any questions regarding shipping or delivery, please contact us at:
NOREA STUDIO