Refund policy
Returns
You may request a return within 7 days of receiving your order from Norea Studio.
To be eligible for a return, items must be unused, undamaged, in their original packaging, and in a condition suitable for resale.
To request a return, please contact us at hello@noreastudio.com.
Once your return request has been approved, you will receive instructions on how and where to send your item.
Exchanges
The fastest way to receive a different item is to return the product you have and, once the return has been accepted, place a new order separately.
About Handmade Products
All Norea Studio products are handmade. Small variations in color, glaze texture, surface details, dimensions, and form are a natural part of the handmade process and contribute to the unique character of each piece. These variations are not considered defects.
While product photographs are prepared to represent the items as accurately as possible, slight color differences may occur depending on your screen settings.
Non-Returnable Items
Returns and exchanges are not accepted for:
-Made-to-order products
-Personalized or custom-made products
-Used or damaged products
-Products damaged due to customer misuse or handling
Damaged Items
We recommend inspecting your order upon delivery.
If your item arrives damaged or broken, please contact us at hello@noreastudio.com within 48 hours of delivery.
Once your request has been reviewed, we will provide further instructions.
European Union Orders
For orders shipped to the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, in accordance with applicable consumer protection laws.
Returned items must be unused, in their original packaging, and suitable for resale. Proof of purchase or order information may also be required.
Refunds
Once the returned item has been received and inspected, you will be notified whether your refund has been approved.
If approved, the refund will be processed to the original payment method within 10 business days after the returned item has been received and the necessary checks have been completed.
Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
If you have any questions regarding refunds, please contact us at hello@noreastudio.com.